Terms & Conditions

This website is operated by ZJewelry. Throughout the site, the terms “we”, “us”, and “our” refer to ZJewelry. We offer this website—including all information, tools, and services available from this site—to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By agreeing to these Terms, you confirm that you are of legal age in your place of residence, or that you are of legal age and have consented to allow your minor dependents to use this site. You may not use our products for illegal or unauthorized purposes. You must not transmit viruses or harmful code. Any violation of the Terms will lead to immediate termination of your Services.

We reserve the right to refuse service to anyone at any time. You understand that your content (excluding credit card details) may be transferred unencrypted across various networks and may be altered to meet technical requirements. Credit card information is always encrypted during transmission.

You agree not to reproduce, copy, sell, or exploit any part of the Service without written permission. Headings in this agreement are for convenience only.

We reserve the right to refuse service to anyone at any time. You understand that your content (excluding credit card details) may be transferred unencrypted across various networks and may be altered to meet technical requirements. Credit card information is always encrypted during transmission.

You agree not to reproduce, copy, sell, or exploit any part of the Service without written permission. Headings in this agreement are for convenience only.

We are not responsible if information on this site is incomplete, outdated, or inaccurate. This site may contain historical data for reference only. We reserve the right to modify site content at any time but are not obligated to update any information.

Prices for our products may change without notice. We reserve the right to modify or discontinue the Service at any time without liability.

Some products may be available exclusively online and may have limited quantities. Returns and exchanges follow our official Return Policy.

We aim to display product images and colors accurately but cannot guarantee that your screen will reflect colors perfectly. We reserve the right to limit the sale of products to any person or region and to limit product quantities. Product descriptions and pricing may change at any time.

We do not guarantee that products or services will meet your expectations or that errors will be corrected.

We reserve the right to refuse any order. We may limit or cancel orders based on customer information such as account details, credit card used, or billing/shipping addresses. If we modify or cancel an order, we may attempt to notify you through the contact details provided.

You agree to provide accurate and up-to-date account information. Please review our Returns Policy for further details.

You will be given an estimated delivery timeframe when placing an order. ZJewelry will do its best to meet these estimates but does not guarantee delivery times.

You must sign a confirmation upon receiving your order. If the recipient differs from the purchaser (e.g., a gift), the signed receipt still serves as proof of delivery and fulfillment.

ZJewelry reserves the right to update its shipping policies without prior notice.

You may modify your order details as long as the order has not been processed. Contact us immediately with your order number at 0949 323 9341 or sales.zjewelry@gmail.com.

Order cancellations are allowed before processing. If payment has already been made, only 50% of the total amount is refundable. Refunds will be processed back to your original payment method within 5–7 working days. Down payments for custom-made items are non-refundable.

We do not accept returns. If you are not fully satisfied with your purchase, we can help you find your perfect piece. Exchanges are allowed within 7 days of receiving your order. Items must be unused and in original condition with complete packaging. The exchange value will be based on the price paid or current selling price—whichever is lower.

To request an exchange, contact us at 0949 323 9341 or sales.zjewelry@gmail.com.

Custom-made, made-to-order, personalized, resized, engraved, or modified items are not eligible for exchange.

Note: All shipping fees are shouldered by the customer.

If you receive a damaged or defective item, we allow replacement of the same style within 5 days of receipt. If you prefer a different size or product, it will be processed as an exchange.

To initiate a replacement, contact us at 0949 323 9341 or sales.zjewelry@gmail.com.

Items must be unused, in original condition, and with complete packaging.
Note: Shipping fees are the customer’s responsibility.

We may provide access to third-party tools as-is and without warranties. Your use of these tools is at your own discretion. Any future features introduced on the site will also be subject to these Terms.

Some content or products may link to third-party websites. We are not responsible for their content, accuracy, or policies. Please review third-party terms before using their services.

If you submit comments, ideas, proposals, or creative materials, you agree that we may use them without restriction. We are not obligated to maintain confidentiality, compensate you, or respond.

You agree not to submit unlawful or harmful content, and you are solely responsible for your submissions.

Your submission of personal information through our store is governed by our Privacy Policy.

Sometimes our site may contain errors in product descriptions, pricing, or availability. We reserve the right to correct or update such information without prior notice—even after orders are placed.

We value customer satisfaction. For complaints or inquiries, you may contact us via 0949 323 9341 or sales.zjewelry@gmail.com. We aim to respond within 24–48 business hours.

If you do not receive a reply within 5 business days, please follow up.

Promotional codes may be issued occasionally. We may close accounts or deny use of vouchers in cases of fraud or misuse.

You are prohibited from using the site for unlawful or harmful purposes, including but not limited to: fraud, discrimination, harassment, transmitting malware, copyright violations, or interfering with security features.

We may terminate your access for violations.

We do not guarantee uninterrupted or error-free service. You use the Service at your own risk. All products and services are provided “as is” without warranties.

ZJewelry and its affiliates shall not be liable for any direct or indirect damages arising from your use of the Service.

You agree to indemnify and hold harmless ZJewelry and its officers, employees, and partners from any claims arising from your breach of these Terms.

If any part of these Terms is deemed unlawful or unenforceable, the remaining provisions will remain valid.

These Terms remain effective unless terminated by either you or us. If you violate any part of the Terms, we may terminate your access without notice.

These Terms constitute the entire agreement between you and us regarding your use of the Service. Any ambiguities shall not be interpreted against the drafting party.

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the Philippines.

You may review the latest version of the Terms at any time. Continued use of the site after updates constitutes acceptance.

For questions regarding these Terms of Service, you may contact us at:
 

📞 0949 323 9341
📧 sales.zjewelry@gmail.com