We do not accept returns of items. We are confident that you will love our pieces and keep them for a very long time. However, if you are not fully satisfied with your purchase, we are happy to assist you in finding the perfect fit.
We allow exchanges within 5 days of receiving your order. The replacement item must be of equal or higher value; if the replacement is lower in price, the difference will automatically be converted into store credit. All items for exchange must be unused, in their original condition, and complete with original packaging.
The value of the item at the time of exchange will be based on the price paid or the current selling price, whichever is lower.
 

To process an exchange, please contact us at 0949 323 9341 or sales.zjewelry@gmail.com

Bespoke, custom-made, made-to-order, or personalized items are not eligible for exchange. Items that have been resized, engraved, or modified are also not eligible.
 

NOTE: Customers are responsible for all shipping fees.

Quality is very important to us. If you receive a damaged or defective item, we allow a replacement of the same style within 5 days of receiving your order.
If you wish to change to a different size or a different product, it will be processed as an exchange.

To request a replacement, please contact us at 0949 323 9341 or sales.zjewelry@gmail.com and we will assist you as soon as possible.

Items must be unused, in their original condition, and with complete original packaging to qualify for replacement or exchange.
 

NOTE: Customers are responsible for all shipping fees.

Please note that return shipping for international orders is the customer’s responsibility and is not covered by us.
To start the international return or exchange process, please email us at sales.zjewelry@gmail.com or contact us at 0949 323 9341.

If you need further assistance, feel free to contact us anytime.
 

Business hours for order processing, shipping, and customer service are Monday to Friday, 9:00 AM to 5:00 PM (excluding holidays).